Having difficult conversations

This full day event will provide you with practical and effective techniques to confidently conduct, and manage difficult conversations with staff.

Business need

One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life. In a workplace context these skills can help promote productive and engaged teams and a better managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.

This event covers ways of addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.

Immerse yourself in a safe role-play environment where you will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.

All delegates will receive an electronic certificate of attendance for their participation in the training.

 

Suitable For

Team leaders or managers, heads of department, Directors of smaller organisations, Supervisors and those who wish to refresh their workplace communication skills.

Note: This event will give delegates practical experience and attendees should be prepared to engage in role play exercises.

 

Programme

This event will cover:

     Facing the problem:

  • What is a difficult conversation
  • When should I speak to the employee

 

     How to prepare and plan in advance:

  • Gathering information
  • Checking your policies
  • Think about your approach and the outcome

 

     Communication skills and techniques:

  • Keeping in control
  • Questioning and listening skills
  • Body language and rapport

 

     Structuring the conversation:

  • Preparing your template
  • Holding the conversation
  • Solutions, follow up action and support

 

 Venue Novotel - Stevenage   Date 17/01/2019    Time 10:00 - 16:00   
Price £245.00 per person    Please note our training events are VAT exempt 

Please call Acas on 0300 123 1150 or email events@acas.org.uk

Date: Thursday 17 January 2019

Time: 10:00 - 16:00

Cost: 245.00

Contact Person: N/A

Phone Number: 0300 123 1150

Contact Email: Events@acas.org.uk

Location: Hertfordshire